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THE MYSTERIES OF CASINO RATINGS EXPLAINED- Part 2

by Ariande

Ariande has over 15 years of experience dealing and supervising casino games in multiple states for diverse companies.

Note: Part 1 appeared in last month's issue of BJI.

Supervisors

The casino attempts to recognize players in terms of their value as patrons, and the supervisor plays a critical role by rating players and keeping track of buy-ins, bankroll, etc. Surely you've seen craps players pressing aggressively, doubling or increasing by units, and these players sometimes get frustrated when they find out the average the supervisor gives them. The industry standard is your initial bet plus 2, maybe 3 presses if you press immediately. Why? Even as the seven-out is a 1/6 occurrence, the average roll is only a little longer than 3 rolls. That sounds depressing, unless you're on the Don't, but it shouldn't be. The problem lies in your expectation.

I saw a beautiful hour roll once where the shooter never made his first point, a six of all numbers. Lots of money got left on the layout. Obviously, the highest bet made isn't your average bet, but only two presses wouldn't accurately represent your action either. You have every right at any time to ask for Place bets to be turned off, taken down, or lowered.

As a patron, you have every right to ask a supervisor what your average bet is at the end of a session no matter what game you are playing. And you can ask for that average to be reconsidered. The industry has changed significantly in the last 20 years. Instead of watching two blackjack games, supervisors can be called on to watch six or more (I counted eight for one floor in Bally's, AC). Instead of having a box and floor person per craps table, they might have no box and one floor for two tables. The supervisors can't see everything-it's flat out impossible. If you enter into the conversation with a confrontational tone, you may not get the best result.

"Excuse me, when you have a second, could you please tell me what you are going to give me for my average?"

You're going to get one of three answers. The worst answer you can get is a number that represents your smallest bet. A good answer is close to your realistic average, but if they say a number higher than your average, be grateful and walk away. Depending on the game and length of play, a small difference in average won't make much of an impact. Slower games such as Pai Gow Poker, Tiles, or Baccarat have lower multipliers (look at the RW rate above) so you might have even less to gain by arguing. If you get a lower number than what is reasonable from the supervisor, you have every right to ask an accurate representation and say, "I think I pressed a little more frequently and that ____ would be fair." You'd be surprised how often this works (the dealer has also seen what you are betting and he or she might be asked by the floor). I had a craps player walk up once and announce, "I want to get one thing straight before I start, I think of all of you as my #&*%ing enemy and I don't tip." Do you think this is the best strategy? Several things are going on here. Dealers can't make you win or lose; whether you win or lose is up to you at the time you bet and what you do with your money. Furthermore, tips you give are not going to change a $25 average into a $100 average bet, but if the supervisor was on the fence, as an exact average is nearly impossible, it might not hurt your cause when the dealer chimes in...

I had a player who started at $25 and worked his bet up to a $100 on a blackjack game. When he was done, he asked me...

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